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SALES TERMS: When buying from us you agree to do so under these terms:

1-DELIVERY: We are a horse rescue centre where our volunteers split their time between helping horses & running our shop + we hand make all of our rope tack items right here in our New Zealand workshop too. Therefore, we are always very busy and ask for all customers to please allow up to 2 weeks for delivery of all items due to this, though we endeavour to try to send goods out faster whenever possible-thankyou. For Dr Cook Bitless Bridles please allow up to 4 weeks to receive or for Edix Saddles up to 8 weeks or 12 weeks for custom made orders -more so since Covid has caused further delays.

2-PAYMENTS: In order to keep prices down we only take payment by bank credit as this avoids buyers having to pay third-party fees. Payment is due upfront before any goods are made or shipped. On the rare occasion when goods are sent prior to payment, upon receipt of all goods payment is due. Items remain the property of Natural Horse NZ until full payment is received.

3-REFUNDS/EXCHANGES; in the event of the rare occasion where a customer has received damaged or faulty goods we will pay for their return and cover replacement. We require that we are informed straight away by email or messenger about this and that the goods are returned to us within 7 days using a tracked and insured postage service. Please be aware that we will not be liable for returned goods being lost or damaged whilst in return transit to us. We don't offer refunds on goods for a change of mind or on any of our rope tack items, which are all custom made for each individual customer to their requested sizes and colours.

4-SHIPPING + DELIVERY: We require a POSTALLY CORRECT physical address with a street number + RURAL DELIVERY NUMBER for all deliveries-if in doubt about your address please check the address finder link: https://www.nzpost.co.nz/tools/address-postcode-finder. Please be aware that if you have a rural address and no Rural Delivery Number is given that the couriers will not insure items sent with postally incorrect addresses so if the goods are lost or damaged in transit then Natural Horse NZ will not be liable for replacement as you have these goods sent to you at your own risk. Natural Horse NZ will not be responsible for any loss or damage to goods when postally incorrect addresses are provided. We use Courier Post as our Shipping Agents throughout New Zealand and send out all goods for the lowest possible shipping costs. We will happily combine multiple items in order to keep courier costs to a minimum. Our couriers charge us a rural delivery surcharge which we charge to customers at cost, so it is always cheaper to send goods to a residential address and we actively encourage this if at all possible to save on shipping fees and reduce shipping times so if you are rural please consider sending to a work address or perhaps a friends residence or local farmlands store etc.....

5-PHOTO'S-the photographs shown on our saddlery items are the property of Natural Horse NZ and are used for display purposes to show which goods we have for sale. As most of our items are individually handcrafted please be aware that they may not be identical to the exact images shown.